Customer Service Representative

 

Eco-Products is the nation’s leading supplier of environmentally-friendly food service products. We offer customers a one-stop shop for all of their environmental needs. We strive to provide high quality, eco-friendly products to all customers at competitive prices.

The Customer Service Representative will handle customer orders, customer questions, complaints and billing inquiries with the highest degree of customer service and professionalism to resolve customer requests and issues.

PRIMARY RESPONSIBILITIES

Answer phones and respond to customer requests.
Sell product and place customer orders in computer system.
Provide customers with product and service information.
Upsell products and services.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Research billing issues.
Research misapplied payments.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Other duties as assigned.

Eco-Products is a fast-paced, entrepreneurial company with a positive outlook and great corporate culture. Our workplace includes a relaxed, hardworking environment along with fun and exciting team members. We offer competitive compensation along with an excellent benefits plan.