ELLIE’S ORGANIC HOME CENTER
JOB DESCRIPTION
ASSISTANT MANAGER
Reports To: STORE MANAGER
Position: Assistant Manager
Overall Job Function: Assists the store manager with the day-to-day operations of Ellie’s. Implements strategies to improve customer service, drive store sales, and increase profitability. Ensures customer needs are met, complaints are resolved, and service is quick and efficient. Provides supports to sales associates during peak periods or when scheduling conflicts arise. This position will supervise a team of department managers and associates; will be responsible for overseeing sales, merchandise presentation, customer service and operational functions.
Primary Responsibilities:
● Sales and operating profit
● Customer satisfaction
● Payroll and expense management
● Inventory and system accuracy
● Merchandise presentation
● Employee retention and supervision
● Training and development of Associate team
Additional Responsibilities:
● Works with Store Manager to develop plans and budgets to ensure maximum profitability.
● Oversee proper pricing of merchandise and ensure all price changes are made.
● Maximizes sales opportunities through outstanding customer service.
● Ensures that all merchandise is properly received and put out on the floor in a timely manner within Departments.
● Performs all store routine including opening and closing the store.
● Completes customer returns and employee purchases/returns.
● Properly addresses loss prevention and safety issues that may occur following the Eco-Products guidelines and policies.
● Effectively schedules and adjusts staff hours according to needs of the store.
● Plans and coordinates with department managers activities for the store relating to advertising, campaigns, promotions, web specials, sales activities and educational events
● Creates with departments managers and associates educational events that supports Ellie’s mission to involve with in the community.
● Works with merchandisers/vendors to create marketing materials.
● Ensures that all staff is knowledgeable on all merchandise routines/standards, product features including origin and content ingredients when applicable.
● Assist store manager in performs all supervisory duties for the store including hiring, performance reviews, training, staffing.
● Must maintain senior knowledge of the computer system, inventory process, and cash handling procedures for the store.
● Organizes and distributes tasks, sets priorities and keeps a good overview of the tasks required by the Store Manager.
● Completes all paperwork and routines related to payroll, benefits, hiring, terminations and employee issues.
● Works actively with margins and uses tools to maximize profits while still offering customers a competitive price.
● Works consistently with sales tracking tools to remain knowledgeable on sales trends.
● Seek new products lines or expand on existing products to offer a better selection and prices to customers.
● Assures department managers are proactively ordering replenishment to avoid out of stocks.
● Stay current on purchasing trends, local and national competition.
● Develop a professional relationship with vendors, department mangers, and sales associates.
● Monitor and verify vendor activity in store.
● Is able to perform daily duties of Store Manager in his / her absence.
Job Requirements:
● 3 to 5 years of retail management experience preferred.
● Exceptional customer service and interpersonal skills a must.
● Familiar with standard concepts, practices, and procedures.
● Relies on experience and judgment to plan and accomplish goals.
● Able to lead and direct others.
● Must have strong merchandising experience and the ability to drive a business.
● Must be able to work a flexible schedule including nights and weekends.
● Must have strong computer, written and verbal skills.