ELLIE’S ORGANIC HOME CENTER
JOB DESCRIPTION
DEPARTMENT MANAGER - GENERAL MERCHANDISE
Reports To: STORE MANAGER
Position: Department Manager
Overall Job Function: This position will supervise a team of associates within a department and will be responsible for overseeing sales, merchandise presentation, customer service and operational functions within the Department
Job Responsibilities:
● Works with Store Manager to develop plans and budgets to ensure maximum Department profitability.
● Maximizes sales opportunities through outstanding customer service.
● Ensures that all merchandise is properly received and put out on the floor in a timely manner within Department.
● Performs all store routine including opening and closing the store.
● Completes all customer returns and employee returns/purchases.
● Properly addresses loss prevention and safety issues that may occur following the Eco-Products guidelines and policies.
● Effectively schedules and adjusts staff hours according to needs of the Department.
● Plans and coordinates all activities for the Department relating to advertising, campaigns, promotions, web specials, sales activities and educational events
● Creates educational events that supports Ellie’s mission to involve with in the community.
● Works with merchandisers/vendors to create marketing materials.
● Ensures that all Department staff is knowledgeable on all merchandise routines/standards, product features including origin and content ingredients when applicable.
● Performs all supervisory duties for the Department staff; including hiring, performance reviews, training, staffing.
● Must maintain senior knowledge of the computer system, inventory process, and cash handling procedures for the store.
● Organizes and distributes the work of the Department staff, sets priorities and keeps a good overview of the tasks required by the Store Manager.
● Completes all paperwork and routines related to payroll, benefits, hiring terminations and employee issues.
● Works actively with margins and uses tools to maximize profits while still offering customers a competitive price.
● Work consistently with sales tracking tools to remain knowledgeable on sales trends.
● Seek new products lines or expand on existing products to offer a better selection and prices to customers.
● Proactively order replenishment to avoid out of stocks.
● Stay current on purchasing trends, local and national competition.
● Develop a professional relationship with vendors.
● Some travel required.
Job Requirements:
● 2 to 3 years of retail management experience preferred.
● Exceptional customer service and interpersonal skills a must.
● Must have strong merchandising experience and the ability to drive a business.
● Must be able to work a flexible schedule including nights and weekends.
● Must have strong computer, written and verbal skills.